From € 50 FREE Delivery (Belgium and the Netherlands)
I am not satisfied with the delivery person. Where can I get my oak?
You can contact our customer service. We like to listen to your story and look for a solution together with you.
What should I do if I have not received my package?
Check the following:
The track & trace code of the package. You can find this in your shipping confirmation. Check via this link whether the period of indication of the delivery has been shifted. Is the delivery address that you entered? Also check your zip code. Have you received a non-home message? Then the package is delivered to the neighbors or the delivery person has planned a new delivery moment.
Is this all right, but have you not received a package? Then contact our customer service.
What if my product has been damaged?
We will of course solve that for you. Fill it within 14 days return form In, here you can indicate that your product is damaged and wants a replacement product.
What happens to my package when I'm not at home?
Delivery via DPD: The delivery person gives your package at the neighbors. If that fails, the delivery person will bring your package to one DPD Pickup Parcelshop In your area.
What if my delivery is delayed?
We will do everything we can to deliver your order as quickly as possible. Via Detrack & Trace Link from your shipping confirmation you can keep an eye on when your order is delivered exactly. We understand that you want your order at home today. Unfortunately it really won't work. Wait a while, he's coming.
Where is my package?
Follow your shipping with the Track & Trace code from your shipping confirmation Mail. Have you received a shipping confirmation, but you are incorrect your track & trace code? This often only works on the day of episode. Does your code still not work? Then it is best to contact our customer service.
More information about shipping costs (Shipping Policy)
We will charge the following shipping costs during checkout.
Dutch
German
French