Refund policy

Let us know that you want to return something by sending an e-mail to info@beautyjunkies.nl. You have the right to cancel your order (or part of it) within 14 days of receipt without giving a reason. After cancellation you have another 14 days to send the items back.

The costs for returning are for the account of the buyer, unless Beauty Junkies has delivered a wrong article. In that case, Beauty Junkies takes care of the shipping costs and we will send a shipping label by e-mail. Please note: first contact us via e-mail before you return the incorrectly delivered item! If you frank the return yourself, these costs will not be reimbursed afterwards.

If you use your right of withdrawal, you must return the product with all supplied accessories and, if reasonably possible, in the original condition and packaging to Beauty Junkies. If the product or packaging is damaged, we can pass on the value reduction of the product to you. Therefore, treat the product with care and ensure that it is well packaged when returning.

Return address

Molenstraat 26
7551 DC Hengelo

This return form Fill in and send it back to info@beautyjunkies.nl

(Download Return Form doc. )

You get when the return is satisfactory
returned to the return conditions, the purchase value of the product. For
If the return amount is taken under the free shipping amount, the shipping costs will be deducted from the amount to be repaid.

Example 1:

You have for € 30 in articles
Ordered and decide to return for € 10 to products. In this situation
You will receive € 10 return.

Example 2

You have an order for € 50,-
Ordered articles and decide to return for € 20 to products. In this
Situation is the original value of the order € 30. You have
As a result, no more right to free shipping and the amount to be received is € 30 minus the shipping costs associated with the chosen shipping method.

Then your product is probably not returned to its original condition. In that case we determine the value reduction on the basis of the state. The maximum value reduction is 25%.

The final amount you receive is determined by two things:

1. The value reduction of the product. This is based on three factors: damage to the product;- Damage to the packaging;- completeness of the product.

2. The costs we incur to resell the product. Think of taking clear photos and a good description. These costs are € 7.50 and are withheld together with the value reduction.

Oops, that's not the intention. Report this to our customer service And then again ensure that you will receive the right order as soon as possible.

As soon as we have received your returned product, we will send your new product. The day after you have it at home. Is your new product not in stock? Then of course we let you know and you get your money back.

We pay the entire purchase amount (including any shipping and payment costs) as soon as possible, but return back within 14 days after receipt of the withdrawal. We will pay back with the same means of payment with which you have performed the original transaction, unless you explicitly otherwise otherwise has agreed; In any case, no costs will be charged for such a reimbursement.

It is possible that you get your money back in several parts. This can be due to seconds:

-You have paid the amount or part of it with a gift voucher or Eenvoucher. You will then receive that amount back in the form of shop credit.

-You have exchanged a product for another product. In that case, the purchase value of the first product refunds to the means of payment with which you first paid. Have you paid extra for the replacement product? Then you get that remaining amount refunded separately.

Unfortunately that is not possible. Your product must first be processed in our warehouse. As soon as we have your product, we will send your new product. The next day you have it at home. Is your new product not in stock? Then of course we let you know and you get your money back.

Use a sturdy package, preferably the original. In this way the chance of damage is as small as possible and we may be able to make someone else happy with it. Do you no longer have the original packaging? No problem, we look at the condition of your returned product and determine the value reduction on the basis of that.

You can send your packaged product in a beauty junkies box or other sturdy box that you close properly.

Product packed? Print your shipping label. You can find it in the mail you have received from us.

Yes, if you send your product within a satisfaction guarantee. That way we may be able to make someone else happy with it. Do you no longer have the original packaging? No problem, we look at the condition of your returned product and determine on the basis of the value reduction.

Beauty Junkies Return address: Molenstraat 26, 7551DC, Hengelo

Phone number: +31 (0)742916363

E-mail address: info@beautyjunkies.nl

What kind of guarantee do I have?

The legal warranty applies to all items that you buy from us. Legal guarantee means that a product is or must do what the consumer can expect in all reasonableness.

Provisional products also a factory warranty. This warranty does not affect the legal warranty.